Monarch Travel Group Ceases Trading

Monarch Travel Group ceased trading as of 4 am 2nd October 2017. Companies in the Group include:

• Monarch Airlines Ltd
• Monarch Holidays Ltd (ATOL Number 2275)
• First Aviation Ltd (ATOL Number 4888) previously trading as Monarch Airlines
• Avro Ltd (ATOL Number 1939)
• Somewhere2stay Ltd

The Civil Aviation Authority (CAA) website will help you through the process of either continuing with your holiday arrangements, recovering your money, or rebooking your travel arrangements.

Globelink customers who have a Comprehensive, Annual Multi Trip or Winter Sports policy may be eligible to claim under Section S, End Supplier Insolvency Insurance including Scheduled Airline Insolvency Insurance of the policy. However, there are certain steps you must follow prior to submitting a claim under this Section and it is important you follow CAA advice.

For passengers affected by this failure, in the first instance you must follow the Civil Aviation Authority Advice as per the following link: https://monarch.caa.co.uk/

For future booking and passengers who have not travelled yet please see:

https://monarch.caa.co.uk/customers/i-have-a-future-booking-and-have-not-travelled-yet/

In addition, ABTA have given information for customers affected on.

If payment was made to Monarch Group by credit card then after following the above instruction on the CAA website, you should contact you merchant provider to submit a chargeback claim under the chargeback scheme. In addition, some debit cards may also be covered by the chargeback scheme, so check with your bank for the rules that apply to your card.

Once you have followed the above steps - if you believe you still have a claim for irrecoverable losses due to the Monarch Group failure, please see the Claims Procedure from the Claims Handler. You can complete the Claim Application Form and email it to claims@affirmainsurance.com, the claims handlers for policy Section S - Scheduled Airline Insolvency Insurance. They will then contact you with next steps and the documents required for the claim submission.